CLIENT POLICIES, BILLING & CONSENT AGREEMENT
My goal is for you to have an enjoyable experience, and to provide you with an excellent service. The following policies are in place for me to efficiently do this.
PLEASE READ MY AGREEMENT CAREFULLY
24 Hour Cancellation Policy:
I work on a scheduled appointment basis. Because your appointment time has been reserved especially for you, clients are required to give a minimum of 24-hours notice when cancelling an appointment. With a 24-hour notice policy I am able to schedule someone else in your place. If you cancel with less than 24-hours notice you will be charged for the session.
Terms and conditions:
5 session bookings are to be used within a 7-week period
10 sessions bookings are to be used within a 12-week period
This so that I can keep your slot available for you, if you have booked an extended holiday I will do my upmost to help you use your sessions by adding in the additional sessions for the weeks that will be missed, also if you are going away (holiday, travelling with work, etc) please aim to give me at least two weeks’ notice.
No reimbursement will be given to sessions not taken within this period.
Billing:
Carol Winterborne (Trainer) bills her clients on a pre-pay basis and the payment is due upon or before your first meeting. Cheques made payable please to: Carol Winterborne or Bank Transfer to A/C No. 42023568 Sort Code 30-93-74 (please use your name as a reference).
Scheduling Appointments:
I schedule appointments 6 weeks in advance. I work with many peoples’ schedules and scheduling is on a first come, first serve basis.
Medical Release:
Should any questions on your Par-q form be answered yes or I feel uncertain with any of your answers, you will be required to get a medical release form signed by your doctor to begin any exercise programme with me. I shall provide you with one.
The Client hereby consents to voluntarily engage in an acceptable plan of exercise conditioning. I also give consent to be placed in programme activities which are recommended to me for improvement of my general health and well-being and are undertaken at my our risk. These may include dietary counselling, stress-reduction and health education activities but is not limited to the following activities: walking, jogging, going up and down a step, skipping rope, lunging, squatting, balance work, callisthenics, swiss / medicine balls, barbell and dumbbell lifting, exercise bands / tubing, kettle bells, stretching and abdominal work.
The levels of exercise I will perform will be based upon my cardio-respiratory (heart and lungs) fitness determined through Carol Winterborne (trainer) ongoing exercise evaluation. I will be given instructions regarding the amount and kinds of exercise I should do and will be performed at my own pace. I will inform Carol Winterborne (trainer) of any symptoms during my exercise session that occur such as fatigue, shortness of breath, chest discomfort, or any pain or discomfort for my safety and benefit.
Carol Winterborne (trainer) will provide leadership to direct my activities, monitor my performance and otherwise evaluate my effort. I acknowledge that any type of exercise involves a risk of injury. Carol Winterborne (trainer) shall not be liable for any injuries or damage to the undersigned, subject to any claim, demand, injury or damages whatsoever, including without limitation, including, those damages resulting from acts of active or passive negligence on the part of the client.
If I am taking prescribed medications, I have informed Carol Winterborne (trainer) and further agree to inform Carol Winterborne (trainer) promptly of any changes my doctor or I have made with regard to the use of these or inform of any new prescribed medication.
I have been informed that the information that is obtained in this exercise programme will be treated as privileged and confidential and will consequently not be released or revealed to any person without express written consent. (see GDPR Policies) It is agreed that Carol Winterborne (trainer) shall not be responsible or liable to the undersigned for articles lost or stolen in connection with Carol Winterborne’s exercise session.
I The Client have read the aforementioned, understand and accept these policies as they relate to my exercise & or nutrition programme with Carol Winterborne (Trainer)
Signature of Client : …………………………………………………………………………………………………………………………………………………….
Name of Client (Print) : ……………………………………………………………………………………………………………………………………………..
Date : ……………………………………………………………………………………………………………………………………………………………………………..
NB. I, Carol Winterborne reserve the right to change these policies at any time.